Frequently Asked Questions
Do you travel outside of Dallas, is there a fee?
Yea, we love to travel!! The fee just depends on how far we’re going. If it’s Austin, Houston or Oklahoma City for example we’ll have maybe a $100 max, if any. Travel within the Dallas / Fort Worth Metro is free, of course. If it’s Denver, we’ll figure it out. And if it’s a destination wedding like Hawaii, I’ll do whatever I can to get there! 🙂
How quickly do I get my photos / video back?
This is perhaps one of the greatest qualities that sets us apart from others. We will have your photos edited and delivered within 60 days of the wedding, and 14 days for any non-wedding day shoot, like bridals or engagements. Those are the max number of days, too; we’ll usually deliver in half that time. We try to take a couple images from the wedding and put them on Facebook as a “sneak peek” that first week just so you and your friends have something to see. Video is slightly longer but shouldn’t take more than 60 days for a completed highlight video and another 60 for the full production video. There are some horror stories out there, people who waited over a year to see their photos, and to this day might not have their video. Just ask around.
Can I refund my deposit if the wedding cancels?
Our policy, set in place to protect us both, is that the deposit is not refundable. Once committed by a deposit, I will not take on any other jobs that might be financially better, and I’ll immediately say “no” to another bride who has your same wedding date. Additionally I’ll be booking a crew, be it just a second shooter, a photo booth operators or videographers, etc. That said, there are exceptions to every rule, for example if a groom is in the US military and a sudden deployment forces the wedding to be cancelled, they’ll get a refund. If you worry about any situations like this affecting your day, please let us know in advance.
What is your coverage time?
Different packages have different coverage hours, but they don’t mean a whole lot. Some weddings, such as Indian or Pakistani are multiple day events that need custom pricing, but as long as your wedding is all on the same day, we’ll be there for the whole process. This means that at the 9 hour mark if you’re tossing your bouquet, we’re not packing up our gear… I’ve literally seen this before. The “up-to hours” may determine if we make it to the 7am salon appointment or, understandably, don’t stick around for the after midnight reception that doesn’t have a grand exit planned. But in almost every case, you can count on us being there through the exit. It’s to be mentioned that the hours listed in the packages are not transferable. In other words, if you had an 8 hour wedding, and your package said “up to 9 hours”, that does not give you a 1 hour credit photography to be redeemed at another time.
How long do I have to order the prints?
Great question! Some photographers put the pictures up and in order to make quick cash only give you 2 weeks to order them. While effective from a revenue standpoint, this is so far from how I operate. Everything I offer is available for at least a year after the wedding date, and the gallery is online for at least a year. I’ve had couples order books for their one-year anniversary, and prints for relatives as holiday gifts. After a year, I’m sure I’ll still sell you something you want, but prices and other things are naturally subject to change, such as the lab I use or where I host my images, etc.
What can I do with the digital file?
You can use them for any personal purposes that you want. This includes printing, social sharing, photo frames, Christmas cards, scrap books, etc. The only things you can’t do are use them for commercial purposes and/or sell them.
Do you have Reference?
Take your choice, you can go through my blog and I’ll give you the contact info for anyone you’d like. If you want to try a stealthy technique, find their names in my Facebook friends and ask them for an organic review. My goal is to make my clients happy, and to the best of my knowledge, I’ve done that. If you want to see a full wedding, all 800+ images or a full production 1 hour video email me. I’ll send you links.
Do you do this as full time job?
Yes! And that’s something really nice to have in a wedding photographer. This isn’t a weekend job for me or something casual. We’re easy to get a hold of, quick to respond to questions, fast to deliver, and flexible with our schedule. In addition to weddings, I do portraits, commercial photography and video production. I transfer those skills: lighting techniques, fashion poses, creativity, album design and etc from the other genres of visual arts to my wedding work.
You package includes basic editing, what all does that entail?
First we take all the photos from all the cameras and sync them to display in chronological order. From there, we organize them to have a flow to them. Before organization, shots are jumping back and forth between the guys and girls getting ready, but this way when you view them it’s an easy to follow and enjoyable experience. Then we narrow them down, getting rid of unflattering faces, blurry images, near duplicates, etc. After that we do our “Basic editing”. I strive to get everything right on the camera sensor, and then in post we go through and make Lightroom adjustments. Some of the things we do include adjustments to exposure, color balance, cropping, shadow recovery, contrast via levels or curves, vignetting, and occasionally dodging and burning. This is something that many photographers will only do on images that you order prints of, or just never do. On close-up photos we may occasionally do a little skin softening / pimple removal and other times use a clone stamp tool to remove distracting elements like bright red glowing exit signs. We’re not heavy on editing or “digital artists”. We will not Photoshop in rose pedals down the aisle, give you a veil on your head that you left at home, or liquify your body like a fake magazine model. But unlike many, we will treat every image with care and we strive to have every image look professional and represent our quality accurately.
How do you shoot both photography and video and do a photobooth all on the same day?
Simply, we have a crew. I, Jonny, work more as a director, much like a director of a feature production would. I am still able to be creative and make art, and control the quality and style of the imagery produced. In fact, this usually produces better results. My role(s) on the day will also depend on what crew is available and where I’ll be most beneficial. Dare I compare myself to James Cameron?
Do you require we meet in person?
Yes, I do. You will probably see me more on your wedding day than you’ll see your new spouse, haha. Because of this it’s important that you and I at least enjoy each other’s company a little. I can be a little bit of a character, (just keep reading the FAQs) but I’m proud that many of the brides I’ve worked with have described me as calming and helpful on the day of, and surprisingly non-intrusive. Many photographers talk about hating or being scared of weddings, they vent on forums and Facebook, disrespect clients publicly; it makes me cringe. I, however, love weddings and they’re not stressful or intimidating. If you’re self employed, shouldn’t you love your job? I strive to always reflect a professional demeanor and wonderful customer service, but I am also personable and fun. Some of my best friends today have been previous wedding clients of mine. The meeting time also gives us a chance to discuss your specific wedding and just get to know each other a little. So, are you still reading all these FAQ’s? .. Let’s set this thing up already, I’ll answer any questions you have!
Do you shoot in black and white?
Yes and no. We never “shoot” in black and white, but with digital you can always make a photo black and white. I’m very big on pretty and vibrant color, I believe this is one of the things that sets my portfolio apart, along with lighting techniques. I will put colored gels over my flashes to match the ambient colors of the room, and make sure that a white wedding dress indeed appears white in the images. My personal preference is vibrancy vs non-muted colors, again, you can always mute colors in post-production. Occasionally I’ll make an image black and white, but I like to leave it up to you to make any image black and white that you’d like. Would you like to know a little photographer’s secret? They / We usually make images black and white or desaturate and add effects when the colors and other aesthetics aren’t working, then call it “artistic”. I’m not exempt from guilt of this. Also, I’m one of the most honest people you’ll encounter.
Do you charge sales tax?
Yes, it is required by law. Any photographer / videographer who is not charging sales tax is cheating the government and running a dishonest business. It’s safe to assume they also don’t pay income tax. The last thing you want is a shady wedding photographer who has contentment with being a thief; that’s just asking for trouble. There are horror stories out there. If you don’t book me, please at least make sure to book an honest and ethical photographer or videographer. Sales tax is a good indicator of their legitimacy, but wait, even if they “charge” it and then insist on you paying in cash, they probably are never sending it to the state comptroller and just stealing it from you. Believe me, it’s very tempting when clients do pay in cash to not record it. So yes, I must charge tax, I do however have a couple incentives here. Being in Arlington, Texas my tax rate is only 8% vs most of DFW which is 8.25%. If you really want to be creative, I’ll accept any silver coins 1964 and prior at their face value and discount the package price by up to 90%, you’ll only pay sales tax on the newly adjusted sale price. I assure you, this is not a shady practice, the Federal Reserve is the shady one. If you’re from the IRS reading this, tell our president and congress I said, hi :D.
Who are your Second Photographers?
I’d trust my second shooters with my own wedding, literally. The photographers at my wedding, Charlie and Tre have photographed numerous weddings as my second photographers, and they’re awesome, but they’re not the only ones. Nearly anyone I use is a professional themselves who just isn’t booked that weekend.
Are you easy to get a hold of?
Yes, I actually have an office manager so I can focus on shooting and editing while someone is always there to respond to inquiries. When you book me you’ll have my cell number and can call anytime. But there’s only one way to find out how easy I am to get a hold of, give me a shout. I’d love to photograph or video your wedding!